kulisbet Privacy Policy

1. Who We Are

kulisbet ("we," "us," "our," or "the Company") operates the online gaming platform accessible at kulisbet.club, offering casino games, slots, bingo, and related entertainment services to eligible players in the Philippines.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), kulisbet acts as the Personal Information Controller (PIC) in respect of the personal data of its registered Players. This means we determine the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through the kulisbet website, customer support channels, and any other interactions you have with the kulisbet platform.

2. Data We Collect

kulisbet collects the following categories of personal data from Players:

kulisbet does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, self-exclusion records maintained for responsible gaming purposes).

3. How We Collect Your Data

kulisbet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the kulisbet platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from security partners; payment confirmation data from GCash, Maya, and banking partners.
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory bodies in connection with our licensing and compliance obligations.

4. How We Use Your Data

kulisbet uses your personal data for the following purposes:

• To create and manage your kulisbet account and verify your identity and age (21+ requirement).
• To process deposits and withdrawals in Philippine Peso (₱) via your chosen payment method.
• To provide access to games, promotions, and all features of the kulisbet platform.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To comply with our obligations under Philippine law, including PAGCOR regulations and the Anti-Money Laundering Act (AMLA).
• To monitor gameplay for responsible gaming purposes and to enforce self-exclusion or limit settings you have applied.
• To send you account-related communications, including transaction confirmations, security alerts, and policy updates.
• To send you marketing communications about kulisbet promotions and offers, where you have consented to receive them.
• To improve the kulisbet platform through analysis of aggregated, anonymized usage data.
• To resolve disputes and respond to customer support enquiries.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, kulisbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your kulisbet account, process transactions, and provide gaming services.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AMLA obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw this consent at any time.

6. Data Sharing & Disclosure

kulisbet does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age in compliance with Philippine regulations.
• Payment processors: GCash, Maya, and banking partners who process your deposits and withdrawals. These providers have their own privacy policies governing their use of your data.
• Fraud and security providers: Third-party services that help kulisbet detect and prevent fraudulent activity, cheating, and money laundering.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order.
• IT and hosting providers: Cloud infrastructure and technology service providers who host and maintain the kulisbet platform under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal compliance or dispute resolution.

All third parties with whom kulisbet shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose.

7. Cookies & Tracking Technologies

kulisbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit kulisbet.club.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on kulisbet.
• Analytics cookies: Collect anonymized data about how Players use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data.
• Security cookies: Help detect and prevent fraudulent activity, unauthorized access, and bot traffic on the kulisbet platform.

You can control cookie settings through your browser preferences. Note that disabling essential cookies may prevent you from accessing certain features of the kulisbet platform. For most browsers, cookie settings are found under Settings > Privacy or Settings > Security.

8. Data Retention

kulisbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

Specific retention periods applicable to kulisbet Players include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations.
• Customer support records: Retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of the consent given.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes, then anonymized or deleted.

When personal data is no longer required, kulisbet will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Data Security

kulisbet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the kulisbet platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls ensuring that only authorized kulisbet personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of the kulisbet platform infrastructure.
• Two-factor authentication options for Player accounts to reduce the risk of unauthorized access.
• Incident response procedures to detect, investigate, and notify affected Players and the National Privacy Commission (NPC) in the event of a data breach, as required by Philippine law.

While kulisbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your kulisbet login credentials. If you suspect your account has been compromised, contact our support team immediately.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by kulisbet:

• Right to be informed: You have the right to know what personal data kulisbet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data kulisbet holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that kulisbet provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe kulisbet has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, as required by Philippine law.

11. Children's Privacy

The kulisbet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. kulisbet does not knowingly collect personal data from individuals under the age of 21.

If kulisbet discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, void any transactions, and securely delete all personal data relating to that individual.

If you are a parent or guardian and believe that your child has registered on the kulisbet platform, please contact our support team immediately so that we can take appropriate action.

12. Third-Party Links

The kulisbet platform may contain references to third-party services such as payment providers (GCash, Maya, BPI, BDO, and others). These third-party services operate under their own privacy policies, which kulisbet does not control.

kulisbet is not responsible for the privacy practices of any third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with your kulisbet account, particularly your chosen payment provider.

13. Policy Updates

kulisbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered Players via email or a prominent notice on the kulisbet platform.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the kulisbet platform following any update constitutes your acceptance of the revised policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by kulisbet, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the kulisbet platform.

kulisbet aims to respond to all privacy-related enquiries within ten (10) business days. For formal complaints, you may also contact the National Privacy Commission of the Philippines directly.